Round-the-clock support for a growing online store
A US online retailer with a 12-person in-house support team
- The challenge
- Customer emails piled up overnight, and weekend response times stretched past a full day.
- What we did
- Three customer support specialists working US evening hours, vetted for written English and hands-on experience with Shopify and Gorgias.
- The result
- Evenings and weekends are covered, customers get same-day answers, and the in-house team now focuses on escalations.
- Customer Support × 3




